Experts in primary care
We've been delivering great primary care services for 70 years, always with patients and communities at the heart. We value continuity, safety and good access.
For people not profits
We're a not-for-profit social enterprise and all of our income is used for the benefit of our patients, communities and staff.
Our board of directors is multi-disciplinary and we have a good, clear structure of accountability.
We have a Staff Consultation Group with elected representatives, so everyone's views are heard. Our Staff Wellbeing Programme helps to ensure that we support each other and work as a team.
We use any additional resources to fund projects that add social value and break down health inequality.
Breaking barriers
Health inequality is just as prevalent as it has always been. It's complex and difficult to untangle, and it needs resources.
We have specific team members whose role is to understand the issues and engage with our communities. It's an ongoing mission and we're dealing with it one small thing at a time. We have commissioned a health needs assessment and are developing an ongoing programme of improvements to address the identified needs.
Some current projects are services for addiction, improving outcomes for patients with a learning disability, and increasing screening and immunisations rates.
Multi-disciplinary but integrated
Our team includes a wide range of healthcare professionals. We have care coordinators, GPs, healthcare assistants, mental health practitioners, minor illness nurses, nurse practitioners, pharmacists, physicians associates, physiotherapists, practice nurses and wellbeing coordinators. And of course we have a full team of support and management staff.
We aim to use the most appropriate professional for each patient's need, and encourage continuity for ongoing issues. Patients with complex needs will have a GP or other clinician leading their care, with other professionals contributing as necessary.
Many of these staff are employed through our Primary Care Network (PCN) arrangments. In most PCNs these staff are shared across many practices and are not well-integrated. As we are our own PCN our staff are fully integrated into the daily running of our practices, so they feel fully part of the team and care is well-coordinated.
Structure, systems and support
We have a well-established structure to ensure all staff (including GPs) have a manager and receive appropriate support and feedback. We have good systems to ensure care is safe and efficient and provide training in how to use them.
There is a daily virtual "huddle" where clinical issues can be discussed. We have weekly development meetings for training and planning. GPs (and other similar professionals) in their first five years of practice have a mentor group to help them become established.
Each practice has a clinical lead and office manager to ensure local leadership and a focus on the needs of each practice.
Staff are supported by a central team of experienced senior managers and other staff, including a centralised admin team.
Working in partnership
Good care needs a lot of people and organisations to work together. We go further to make the connections that will help our patients live better. Here are some of the organisations we are proud to work with:
- NHS Greater Manchester
- Manchester City Council
- Manchester Local Care Organisation
- Central Manchester Networks
- The University of Manchester
- LGBT Foundation
- Black Health Improvement Programme
- Whitworth Art Gallery
- Platt Hall
- SASCA Manchester
- Caribbean and African Health Network (CAHN)
- Indigo Gender Service
- City of Sanctuary
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